Returns & Exchanges

At RUDIS, your satisfaction is our priority. We strive to ensure that you are completely happy with your purchase. If you are not satisfied with your order, we are here to help with our straightforward returns and exchanges process.

Returns
You may return most new, unopened items within 30 days of delivery for a full refund. The item must be in its original condition and packaging. To initiate a return, please visit our website and navigate to the returns section where you can start the process by providing your order number and email address. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges
We are happy to exchange items that are defective or damaged upon receipt. Exchanges are also subject to product availability. If you need to exchange an item, please start the process through our online returns portal. After receiving and inspecting the returned product, we will ship out the replacement item as quickly as possible.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Questions
If you have any questions concerning our returns and exchanges policy, please consult our help center for more information. Our dedicated support team is committed to resolving any issues you may encounter and ensuring you have a positive experience with RUDIS.

Thank you for choosing RUDIS.