Welcome to the RUDIS Help Center

We are here to help. Find answers and information about our products, orders, and policies.

Top Articles

  • Order Status and Shipping Times
  • Returns and Exchanges
  • Product Sizing and Fit Guide
  • Warranty Information
  • Payment Methods Accepted

Browse Help Topics

Your Orders

  • How do I check the status of my order?
    Your order confirmation and shipping emails will contain your tracking information. You can also view order details by logging into your account on our website.
  • How long will it take to receive my order?
    Delivery times depend on the shipping method selected at checkout. Standard shipping typically arrives within 3-5 business days.
  • I need to change or cancel my order
    We process orders very quickly to ensure fast delivery. Please contact us immediately for cancellation requests. We will try our best to accommodate if the order has not yet been processed.
  • What do I do if I received a damaged or incorrect item?
    We sincerely apologize for any inconvenience. Please reach out to our support team for assistance with damaged or incorrect items.

Returns & Exchanges

  • What is your return policy?
    We offer a 30-day return policy on unworn items in their original packaging. Items must be in resalable condition.
  • How do I start a return or exchange?
    To initiate a return or exchange, please visit our website and navigate to the Returns section. You will need your order number and email address.
  • When will I get my refund?
    Refunds are processed to the original payment method once we receive the returned item. Please allow 5-10 business days for the refund to appear on your statement.

Products & Sizing

  • How does RUDIS sizing fit?
    Our products are designed for a performance fit. We recommend consulting the specific sizing chart available on each product page for the most accurate fit. Many styles tend to run true to size.
  • How do I care for my RUDIS gear?
    For longevity, we recommend following the care instructions on the garment’s label. Typically, machine washing in cold water and air drying is best for compression gear and fightwear.
  • Are RUDIS shoes good for wide feet?
    Several of our popular wrestling shoe models are available in wide widths. Please check the product description for availability.

Shipping & Delivery

  • Where do you ship?
    We currently ship within the United States and to select international destinations. Shipping rates and times vary by location.
  • What shipping carriers do you use?
    We primarily ship orders via UPS, USPS, and FedEx based on the destination and service level.
  • My tracking hasn’t updated in a while.
    Occasionally, carrier tracking systems experience delays. If your tracking has not updated for more than 48 hours, please contact us for assistance.

Payment & Promotions

  • What payment methods do you accept?
    We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other select digital payment methods.
  • How do I use a discount code?
    You can enter your promo code during checkout in the designated ‘Promo Code’ field.
  • I have a problem with a promo code.
    Please ensure the code is entered correctly and has not expired. Some promotions may have specific terms and conditions.

Account & Technical Support

  • How do I reset my password?
    Click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.
  • How do I update my account information?
    You can manage your address, password, and communication preferences by logging into your account on our website.

Company Information

  • About RUDIS
    RUDIS is dedicated to empowering wrestlers through premium performance gear, storytelling, and community building. Our mission is to support the sport at all levels.
  • Sponsorships and Athlete Support
    RUDIS supports athletes and programs that embody the spirit of wrestling. For more information, please visit our website.

Frequently Asked Questions

How can I get help?
For the fastest service, please search our Help Center articles above. For issues not resolved here, you can contact us through the form on our website.

Do you have a warranty on your products?
Yes, RUDIS products are covered by a limited warranty against defects in materials and workmanship. Please see our full warranty terms on our website.

How do I become a sponsored athlete?
We are always looking for passionate athletes who represent the core values of wrestling. Information on sponsorship applications can be found on our website.